🐾 Privacy Policy - Beano’s Canine Academy

Last updated: October 2025

1. Introduction

Beano’s Canine Academy (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and share your information when you use our website or contact us about our services.

By using our website or providing your information, you agree to this policy.

2. Information We Collect

We may collect and store the following personal information:

  • Name and contact details (such as email address, phone number, and address)

  • Dog’s name, age, breed, and relevant behavioural or health information

  • Payment information (if applicable)

  • Correspondence and messages you send to us via email, contact forms, or social media

  • Website usage data collected through cookies or analytics tools

We only collect information necessary to provide our training and behaviour services or to respond to your enquiries.

3. How We Use Your Information

Your data is used to:

  • Communicate with you about your enquiry or booking

  • Deliver training, walking, or chaperone services

  • Maintain accurate service and client records

  • Process payments and manage invoices

  • Send updates, follow-ups, or service information (only with your consent)

  • Comply with legal obligations and professional insurance requirements

We do not sell or share your data with third parties for marketing purposes.

4. How We Store and Protect Your Data

Your data is securely stored on password-protected devices and encrypted cloud systems.
We retain client data only for as long as necessary to provide our services and meet legal or insurance requirements, typically for up to 7 years.

If you request deletion of your personal data, we will remove it unless required to retain it for legal or regulatory reasons.

5. Sharing Your Information

We may share limited personal data with:

  • Veterinary professionals, where necessary for the dog’s welfare

  • Insurance providers or legal authorities, if required by law

  • Professional partners (e.g. behaviourists, trainers) only with your consent

All third parties are required to respect your privacy and handle your data lawfully.

6. Cookies

Our website uses cookies to:

  • Improve site performance and visitor experience

  • Analyse site traffic through anonymised analytics

You can control or delete cookies in your browser settings.
For more details, see our Cookie Policy (linked in our cookie banner).

7. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to data processing (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise these rights, contact us at:
📧 hello@beanoscanineacademy.com

8. Changes to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on our website, and updates take effect immediately upon posting.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Beano’s Canine Academy
Cromer, Norfolk, United Kingdom
📧 hello@beanoscanineacademy.com